Faqs
FAQ – Basics –
Q. What is DropGallery?
A. DropGallery is a small client side application that you install on your computer or mobile device. It syncs the contents of a folder called DropGallery to the web into your personal Online Gallery. DropGallery is compatible with both PCs and Macs.
Q. That’s cool, where do I get it?
A. You download the Windows and Mac applications from our website. Look for the download links on the home page. Go to www.dropgallery.com. You will be able to get the mobile apps in from Apple App Store and the Android Marketplace when they are available.
FAQ – Basics – Install
Q. How do I Install DropGallery?
A. You install DropGallery like any other program. Click the download button, and either save the program, or run the installer from its location on the web, and follow the prompts. When it comes time to select a user name, choose one that you would like to see in your sub domain. DropGallery creates a personalized online gallery for each registered user. For example, if your name is Bob Jones, you would select the username ‘bobjones’ if it is available. Bob’s online gallery would now be located at http://bobjones.dropgallery.com. Because DropGallery creates sub domains we ask you to select usernames that contain only numbers and letters. Similar to a website, it can not contain any symbols such as periods and underscores. Your email address is then associated with your username, and you can log into the program using your email address or your username.
FAQ – Basics – Instructions
Q. I have installed DropGallery, now what?
A. Now you can upload your photos to the web with ease. Double click on the DropGallery icon in your system tray, drag photos into the Sync window. These photos will be moved into your DropGallery folder. You can right click on the DropGallery icon in your system tray to open your DropGallery Folder or you can find it by navigating to the DropGallery folder located in My Documents and My Pictures. Open the folder and drag and drop photos and entire folders. That’s it. Everything in the DropGallery Folder will sync to your DropGallery Online. You have automatically created an online gallery that can be accessed from any computer with an internet connection. If you move something, add folders, rename, or delete anything in this folder it will be reflected in your Online Gallery.
Q. That’s easy. How much space do I get?
A. Our free account lets you store up to 2 gigs of photos. Depending on the size and format of your photos, 2 gigs can store from 1000-2000 photos taken with your camera set to high quality.
Q. What if I need more space?
A. Our premium accounts allow you to store more!
Q. I broke my computer. I want to get back my photos, and I am a DropGallery free user. What do can I do?
A. As a DropGallery free user we will send you back your entire collection of photos directly to your new computer from our Amazon Cloud storage servers for only $20.
Q. Really? The guys at the shop told me it would cost between $500 – $1000 to get the hard drive taken apart to get the photos back and there are no guarantees.
A. All of our premium accounts can download a backup of their entire original collection in case of an emergency. Free accounts can pay a onetime fee to access the original images.
FAQ – Basics – Videos
FAQ – Basics – Website
Q. I am not at my home computer, how do I get to my Online Gallery?
A. Go to www.dropGallery.com hit the login button. Enter your username or email and your password.
Q. What is that weird number in the navigation bar?
A. That is the default name of your computer if you did not create a name for it when you signed up.
Q. How do I change that?
A. Click on the Edit Device button and rename the computer. Name it so it corresponds with your computer. For example, if it is your work computer, name it, ‘Work Computer’.
Q. I want to share some photos but not all of them, how do I set them to private?
A. Just click the folder you want private, and everything inside it becomes private. A small lock icon will appear. All of the folders inside it will become private as well. You cannot have a public folder inside a private folder, so if you must organize your photos and folders on your computer accordingly.
Q. How do I check how much space I have left on my account?
A. Easy! Just click on your username (green), or the my account button (blue) at the top right of the screen. This takes you to a page that shows you how much storage space you are using and what you have left.
Q. I want to leave you some feedback, how can I do that?
A. Click on the feedback button. Type your idea in the Enter your idea field. Your feedback is really appreciated!